FAQ'S (Frequently Asked Questions) 303-655-9595
The pilot light is out on my fireplace! Do I re-light it? If so, how?
If your pilot light is out on your fireplace and you are looking to try and re-light it yourself, first refer to the fireplace owner's manual to troubleshoot. If you do not have an owner's manual, you may call the manufacturer to see if they will provide one. Knowing the make & model of your fireplace will be required. Many fireplaces also have a sticker or metal card inside the louver on the bottom of the fireplace (there should be a door that you can open up to look inside the fireplace on the bottom) that gives the make & model information as well as instructions on how to light the pilot. Often, there is a reason your pilot light has gone out and we need to service the fireplace to do a safety-check on it. Thus, once you have tried to light your pilot going through the above steps and have no success, call us at 303-655-9595 to set up a service call. Part of the
service call is showing you how to light your pilot light. When you
call, let the scheduler know to make a note to the technician to show
you how to light your pilot--and you can let the technician know when
he arrives also. If we have serviced your fireplace in the past and it's been less than 30 days since the date of service call, please call us and we can consult with you or set up a warranty service call for us to come back out and check it. For more information on what we do in a service call, please scroll down this page to "What is involved with a service call?"
I would like to have a gas fireplace installed in my home. Do you install gas fireplaces? What do I do?
We will get back to installing gas fireplaces in early 2014! We are busy with service and repair through the holidays, but give us a call in mid-January or February of 2014 and we'll come do an estimate for you! We install gas products, so you have come to the right place! Give us a call
early next year and we'll come do a free estimate (Denver metro area--sometimes we need
to charge a fee if you live a significant distance away and we will
subtract that fee from the price of install--or we can do a phone
estimate if we need to, but most of the time if we can get there and do
a physical on-site estimate, it helps us determine measurements,
venting, gas line/s and electrical, what fireplaces may fit, pricing and other important
factors). Then we can help you determine fireplace choices based on
your cost and needs if you haven't already done so. Once you have a fireplace purchased and committed to go through with installing it, we will schedule you for installation.
Help! I think my fireplace is leaking gas and I can't locate my valve to turn off the gas! What do I do?
If you can locate your control valve (usually at the bottom of fireplace), you can shut off the gas at the valve. If you aren't able to locate your valve, please immediately call Xcel Energy at 1-800-895-2999 and they will come shut off your gas at the valve for free until we can get to you and repair it. Don't mess with gas! If you even think you have a leak and are unable to reach us but cannot find your valve, call Xcel to shut it off for you!
What are your hours?
Our office/scheduling hours are:
Monday - Thursday 8:30 am - 5:00 pm
Friday 8:30 am - 4:00 pm
And now through December...
Saturday 8:30 a.m. - 12:30 p.m.
Our technicians work all day and usually six days a week (Monday - Saturday) year round--so these office hours do not reflect the technicians' hours. ***Please note: if this is an emergency and you experience a gas leak & can't find your valve, please call Xcel Energy at 1-800-895-2999 and they can come shut your gas fireplace off at the valve until we can get there to repair it.***
Where is your store located (do you have a show room)? Do you sell parts?
We don't have a store front. We are a mobile installation and service company. We do install fireplaces and repair them, but we don't own a store nor do we sell parts. We contract with stores in the metro area to install their products and we can help you choose which product and which store to go to if you are interested in having a fireplace installed. We will come do an estimate for you (it's free in the immediate Denver metro area) and bring brochures to help you determine your needs/desires and match those with what will work in your home. If you already have a fireplace, we can install it for you provided all the materials and venting, etc. are there. If not, we may need to get some of the materials for you. However, again, we are not a store or warehouse in which you can come and shop or buy products. We are solely and installation & service company.
Can you install a gas line to my fireplace or other appliance?
Call us after the new year! Right now we are focused on repair & service, but call us after the new year for an estimate to install a gas line for you. We can install a gas line to any of your indoor or outdoor gas appliances at a fraction of what a plumber or many other gas companies would typically charge! We give free estimates and we specialize in dealing with natural gas--so we are more than qualified to install a gas line for you......whether it's for your indoor gas fireplace or gas stove, cook stove, etc., or outdoor gas fireplace, gas fire pit or gas BBQ grill! Call us today for a free estimate at 303-655-9595!
What is involved in a service call?
Gas fireplaces should be checked annually for gas leaks, carbon monoxide leaks and proper ventilation for safety & efficiency. A service call includes a 15-point complete inspection on your fireplace that includes (but is not limited to) cleaning the glass front and doors, cleaning & inspecting the pilot & burner assemblies, cleaning & inspecting the venting and the blower system, test-burning the fireplace and doing a carbon-monoxide leak test & natural gas leak test to ensure no leaks in your fireplace. Parts are an additional cost, but usually we have the part on our trucks and will check with you before replacing any part. If you need instruction on how to re-light your pilot light, we can do that while at the service call. Just let the scheduler know when you set up your appointment and/or let the technician know when he arrives and he will gladly show you how to light your pilot.
Can you certify my gas fireplace for the sale or inspection of my home?
Yes, we can certify your fireplace for the sale and/or inspection of your home. We work with realtors and contractors all over the metro area to ensure the certification of your fireplace to pass inspection on your home. If you are selling your home, you are already having a bit of extra stress with all that is involved in getting the home sold. We make it less stressful by taking care of your gas fireplace so that it passes inspection and you can move forward with closing!
Is it efficient for me to run my gas fireplace?
The answer is Yes! It's very efficient for you to run your gas fireplace. A typical gas fireplace uses much less gas than a furnace and heats the room you occupy rather than turning up your thermostat which causes the furnace to heat up the entire house. This, in turn, will save you money on your natural gas bill.
What do you charge for a service call on my gas fireplace?
A service call in most parts of the immediate Denver metro area is $115. Each additional fireplace on the same visit is $55. For example, if you have 3 gas fireplaces, the 1st fireplace is $115 and the 2nd & 3rd fireplaces (on the same visit) are $55 each ($115 + $55 + $55). These prices are very competitive with other companies (lower than most!) and you get top notch, quality service without spending an insane amount of money for it!
Some companies say they do not charge a service call unless a part is replaced. There is no such thing as a free service call! Either you get charged up front for service or the company adds the service call price into the price of a part you may or may not need replaced--or they charge you by the hour or 1/2 hour. Also, some companies have a trip charge which is separate from the charges for service. We do not. We do charge for a service call, but that does include a complete service call (if you are wondering what that entails, scroll up to the question, "What is involved in a service call?). The only extra money charged would be for a part.
We do not replace any parts unless there is a definite need to do so. Often times, a customer is almost positive he/she needs a part replaced and the fireplace only needed to be cleaned out or adjusted. Our company's reputation is built on honesty and you can be assured we won't unnecessarily charge you for a part you don't need.
How often should I have my gas fireplace serviced?
We recommend having your gas fireplace serviced annually as most manufacturers recommend the same. If you use your fireplace frequently, you definitely should have it serviced annually, even if nothing is wrong--as a preventative maintenance and to ensure there are no safety issues such as gas leaks. Also, your fireplace does get dusty and dirty, even if you don't use it all that much. Therefore, having it serviced on a regular annual basis will help it to run more efficiently.
Do you clean chimneys and repair wood fireplaces?
we do not clean chimneys and generally don't repair wood fireplaces.
You will need to call a chimney sweep and a company we can refer you to
is Benjamin Gray Cleaning Services at 303-323-0898.
Do you repair pellet stoves?
No, we do not repair pellet stoves.
Do you warranty your work? If so, how long?
Yes, we warranty our labor for 30 days from the date of service. If, after we have serviced your fireplace, you are still having problems, call us within 30 days and we will come out for free. Parts are warrantied according to the manufacturer. Most manufacturers warranty their parts for about one year from purchase, but they do vary a bit depending on the manufacturer.
Do you clean or service BBQ grills?
Yes, but call us in the spring! We service & clean your grill and make it like-new! A clean grill, like any other appliance, works much more efficiently and cooks your food more evenly! Give us a call in spring of 2014 to clean your BBQ grill!
I need my home's windows cleaned. Do you clean both the inside and outside?
Yes, come spring of 2014 we can professionally clean both the outside and/or inside of your home's windows. We are very affordable and people are very pleased with the results once we are done. Professionally cleaned windows are clear of an obstructed view due to dirt and weather build-up and the overall appearance of your home is improved greatly. Many people almost feel like they are in a new home once their windows have been cleaned! We clean windows in the spring, summer and early fall. To get more details, please visit our window cleaning page!
Do you clean office building windows or any other business sites like apartment complexes, restaurants, etc.?
We mostly specialize in cleaning residential windows. However, we will clean some professional buildings, restaurants or apartment complexes depending on how many stories high the building is and how many buildings & windows are involved. If it's only about 2 stories high, we can do it. Otherwise, we aren't equipped to clean very tall or large buildings. Give us a call! We can give onsite estimates as early as February as long as the weather is good. Then we usually start up cleaning windows in March or April once the weather is good. We might be able to clean your professional building's windows at a great deal! 303-655-9595!
What are tubular skylights?
Tubular skylights are explained on the tubular skylight page. Visit our tubular skylight page to get more info!